About these terms
These terms are an agreement between EliteGains Ltd, a company registered in England and Wales, at 90 Brassey Road, Bournemouth, Dorset, BH9 1PX, England (“Tajeran”, “we”, “us”), and the business that creates a Tajeran workspace (“you”, the “store”). They cover the Tajeran app at app.tajeran.ai, our website, the chat widget, our Shopify app and the messaging channels you connect.
By creating a workspace, joining one, or using the service, you accept these terms on behalf of your business. If you join someone else’s workspace as a team member, these terms apply to your use too. How we handle personal data is set out in our Privacy Policy, which forms part of these terms.
The service
Tajeran provides AI agents and an inbox that answer customer-service messages for online stores. You connect your Shopify shop and your customer channels (website chat, email, WhatsApp, Messenger and Instagram); Tajeran reads each customer message, looks up the order, follows the policies you set, replies, and hands the conversation to your team when a person should take it. We may improve, change or remove features over time; if a change takes away something important you rely on, we will tell you in advance.
Your account and team
- You must be at least 18 and able to act for the business you sign up for.
- Give accurate details, keep your password safe, and tell us at once if you think your account was misused.
- You are responsible for what happens in your workspace, including what your team members do. Give each person only the role they need.
- Tajeran is for businesses. It is not for personal or household use.
Connected channels
When you connect Shopify, a WhatsApp Business number, a Facebook Page or an Instagram professional account, you confirm that you are allowed to manage it and you authorise us to receive its customer messages and send replies and approved actions on your behalf.
You must follow the rules of each platform, including the Meta Platform Terms, the WhatsApp Business policies, Messenger and Instagram messaging policies, and the Shopify terms. In particular, you may only reply to people who contacted you, within the messaging windows those platforms allow, and you must not use Tajeran to send spam or unsolicited marketing. A platform can limit or remove access to your account; we are not responsible for those decisions, but we will help you where we can.
You can disconnect any channel at any time in Settings > Connections. We then delete its access token and stop receiving its messages.
AI replies and approvals
Replies are written by AI from your policies, your help articles and your order data. AI can make mistakes. You decide how much the assistant may do on its own: which topics it answers, which actions it may take, and the limits above which a person must approve a refund, a cancellation or another action.
You are responsible for the policies and information you give Tajeran, for the limits you set, and for the replies and actions sent from your workspace. Check your settings, review conversations regularly, and take over any conversation when needed. Customers can always ask to speak to a person.
Acceptable use
You must not use Tajeran to:
- break the law, or help anyone else break it;
- send spam, unsolicited marketing, or messages to people who have not contacted you;
- mislead, harass or harm people, or sell goods or services that the connected platforms prohibit;
- collect payment card numbers, government ID numbers or health information through conversations;
- try to access other workspaces, get around limits or security, overload the service, or copy or resell it without our written permission.
If a workspace breaks these rules, we may pause the affected channel or the workspace. Where we can, we will tell you first and give you a chance to fix it.
Your data
You own your data and your customers’ conversations. You give us permission to use them only to provide, secure and support the service for you, as described in our Privacy Policy. We do not sell your data, use it for advertising, or use it to train AI models.
For your customers’ personal data you are the controller and we are your processor: we process it only on your instructions and to provide the service. You are responsible for having a lawful basis to handle your customers’ messages and for telling them, in your own privacy policy, that you use a service like Tajeran.
Plans, trials and payment
- Plans, conversation allowances, credit packs and prices are shown in the app before you buy. Prices exclude taxes unless stated.
- A free trial, where offered, ends on the date shown in the app. The assistant stops answering when the trial or your allowance ends, until you choose a plan or add credits; your data stays in your workspace.
- You pay through Shopify billing or by card through Stripe. Subscriptions renew automatically each period until you cancel; cancelling stops the next renewal.
- Fees already paid are not refunded, except where the law requires it or we say otherwise in writing. We will give you at least 30 days’ notice of a price increase.
Availability and support
We work to keep Tajeran available and secure, but we cannot promise it will always be uninterrupted or error-free, and it depends on services we do not control, such as Shopify, Meta and our hosting and AI providers. For help, email support@tajeran.ai.
Ending the service
You can stop using Tajeran at any time: disconnect your channels, cancel your plan, and ask us to delete your workspace. After a deletion request there is a 14-day period in which you can change your mind; then we permanently delete your workspace data, as described in our Privacy Policy.
We may end these terms with 30 days’ notice, or at once if you seriously or repeatedly break them, if a connected platform requires it, or if the law requires it. If we end the service for a reason that is not your fault, we will refund any prepaid fees for the unused period.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Otherwise, the service is provided “as is”. We are not liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss, or for refunds and other actions you or your settings approved. Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months.
You will cover our reasonable losses from claims by others caused by your content, your use of the connected platforms, or your breach of these terms.
Changes to these terms
We will update this page when the terms change and change the date at the top. If a change is significant, we will email workspace owners at least 30 days before it takes effect. If you keep using Tajeran after that, the new terms apply.
Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before going to court, please contact us so we can try to resolve the issue together.
Contact us
EliteGains Ltd, 90 Brassey Road, Bournemouth, Dorset, BH9 1PX, England. For questions about these terms, email support@tajeran.ai or use our contact page.