They read each message, look up the order in Shopify, follow your policy, and reply. They ask you before a refund and hand over when a person should take it.
Sarah Johnson
Chat on your store
Resolved. Nobody on your team had to open it.
What the agents did
- Understand the questionOrder status
- Find the order in Shopify#1004, paid, shipped Monday
- Check the trackingIn transit, due Thursday
- Write and send the replySent in the same chat
Example conversations. In your workspace the steps use your store, your policies, and your approval rules.
A conversation, start to finish
A message arrives
Keep scrolling. Each agent takes its turn and passes the conversation on.
- Triage agent
- Order agent
- Policy agent
- Maya, your team
- Action agent
- Reply agent
Daniel Reyes
OpenThe mug from order #1003 arrived in pieces. Can I get my money back?
Handle
One inbox, with the work already done
Every channel lands in one inbox. By the time you open a conversation, Tajeran has found the order, read the policy, and either answered or prepared the next step.
- Refunds and cancellations wait in Approvals with the order, the policy, and the amount
- A handed-over conversation arrives with a summary, so nobody investigates twice
- Tajeran remembers the earlier messages in a conversation
Refund $24.00 for order #1003
- Customer
- Daniel Reyes
- Reason
- Mug arrived broken
- Policy used
- Damaged items are refunded in full
Supervise
See what is happening right now
Live shows who is waiting for a person, what is waiting for approval, and which automations are running. Desk shows how the whole operation is doing.
- Time to first reply, time to resolve, and backlog age
- Top topics and tickets by channel
- How customers rated the automated answers, with the lowest-rated chats one click away
Live
- Waiting for a person
- 0
- Waiting for approval
- 0
- Automations running
- 0
Desk: time to first reply, last 7 days
Example figures.
Improve
Change how it works by describing it
Write the change in plain words. Tajeran proposes the edit to the workflow and replays it on past conversations, so you see what would have been sent before anything goes live.
- Nothing changes for customers until you publish
- Every version is kept, and you can go back to an earlier one
- Answers come from your own help articles and policies
Describe the change
Damaged item workflow
- Understand the question
- Read your returns policy
- Ask before refunding
Refund $24.00 for order #1003
- Customer
- Daniel Reyes
- Reason
- Mug arrived broken
- Policy used
- Damaged items are refunded in full
What it handles, and when it stops to ask
Tajeran sorts every conversation by topic. Each topic runs a workflow you can open, read, and change.
- Order statusFinds the order and its tracking in Shopify, then replies with where it is.On its own
- Shipping delayChecks the carrier, explains the delay, and gives the new delivery date.On its own
- Return or exchangeAnswers from your help articles and tells the customer what to do next.On its own
- General questionAnswers from your help articles, in your tone.On its own
- Damaged itemChecks the order against your policy and prepares the refund.Asks you first
- RefundWorks out what is owed and waits for a yes before any money moves.Asks you first
- CancellationChecks whether the order has shipped and prepares the cancellation.Asks you first
- BillingCollects the details and passes the conversation on with a summary.Hands to a person
It answers wherever customers write: email, the chat widget on your store, Instagram, Messenger, and WhatsApp.
You decide where it stops
It asks before money moves
Refunds and cancellations pause for approval. You see the order, the policy it used, and the amount, then approve or decline.
It steps back when you step in
Once someone on your team replies in a conversation, Tajeran stops answering there. Customers never get two voices at once.
You can read every run
Each conversation keeps the steps Tajeran took and what it found. Edit a workflow, test it, and roll back to an earlier version.
Four steps to your first resolved conversation
- 1
Connect your Shopify store
Tajeran reads orders, customers, fulfillment, and tracking so it can answer with real details.
- 2
Add your help articles
Returns, shipping, and product answers. Replies are written from these, not guessed.
- 3
Choose what needs approval
Decide which actions run on their own and which wait for a person on your team.
- 4
Turn on your channels
Email, the chat widget on your store, Instagram, Messenger, and WhatsApp.
Pricing
Every plan starts with a trial. Billing runs through Shopify, and you can change plan at any time.
Starter
$0per month
For a small support team getting started.
- Every channel in one inbox
- Agents answer order and shipping questions
- Approvals for refunds and cancellations
Growth
$0per month
For stores ready to automate more conversations.
- Everything in Starter
- Change workflows by describing them
- Replay changes on past conversations
Pro
$0per month
For teams running support as an operation.
- Everything in Growth
- Routing and teams
- Live view and Desk reports
Enterprise
Custom
For larger brands with several stores or special requirements.
- Everything in Pro
- Help setting up your workflows
- Terms that fit your company
Contact us
Thinking about a plan, or want to see how the agents would work with your store? Write to sales. Already a customer? Support will help.
Send us a message- Plans and Enterprise
- sales@tajeran.ai
- Help with your workspace
- support@tajeran.ai
Put the agents to work on your next conversation.
Create a workspace, connect Shopify, and add your help articles. They start from there.
Create a workspace